Privacy Policy

1. Who We Are

Sooper is a professional software-as-a-service (SaaS) platform that enables creators and businesses to build and monetise online memberships. We provide the technical infrastructure but do not own or control user-generated content.

2. What Information We Collect

When you create an account or use the platform, we may collect:

• Name
• Email address and profile information
• IP address, location (approximate)
• Usage activity (e.g., login history, viewed content)
• Stripe-related identifiers (if connected)
• Chat messages, community interactions
• Device and browser metadata

We do not collect or store:

• Full payment card details and Government-issued IDs (these are handled by Stripe)

3. How We Use Your Information

By using Sooper, you agree that we may use your email address and other contact information to send platform-related updates, service messages, and marketing emails about new features, promotions, or opportunities related to Sooper. You may opt out of marketing emails at any time by clicking "unsubscribe" or contacting us at [email protected].

We use personal data for the following purposes:

• To provide access to Sooper and personalise your experience
• To allow Creators to manage their communities and members
• To process payments and track transactions via Stripe
• To provide customer support and respond to inquiries
• To enforce our Terms of Service
• To prevent fraud, abuse, or illegal activity
• To improve the platform's performance and features

4. Lawful Basis for Processing

Under UK and EU GDPR, our lawful bases for collecting and using data may include:

• Your consent
• Performance of a contract
• Legal obligations
• Legitimate interests (e.g., platform security, user experience)

5. Sharing of Data

We do not sell your data.

We may share data with:

• Stripe, for payment processing
• Stream.io for aggregating content recommendations
• Trusted infrastructure partners (e.g., AWS, analytics tools)
• Law enforcement or regulatory bodies, when required by law
• Creators, if you are a Member joining their community (e.g., they may see your name, email, and engagement metrics)

6. Data Retention

We retain user data for as long as necessary to provide the service, comply with legal obligations, or resolve disputes. You may request deletion of your data at any time.

7. Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain secure sessions
• Remember login states
• Understand user behaviour and improve usability

You may adjust your cookie settings in your browser.

8. International Transfers

Sooper operates globally. By using the platform, you consent to the transfer of your data to countries outside your own, including countries that may not have equivalent data protection laws. We take steps to ensure appropriate safeguards are in place.

9. Your Rights (UK/EU)

If you are located in the UK or EEA, you have rights under the GDPR, including:

• Right to access your data
• Right to correct inaccurate data
• Right to request erasure ("right to be forgotten")
• Right to data portability
• Right to object to certain processing
• Right to file a complaint with your data protection authority

To exercise your rights, contact us at [email protected]

10. Data Security

We implement appropriate technical and organisational safeguards to protect your data, including encrypted connections, access controls, and regular audits.

However, no platform is 100% secure. You use Sooper at your own risk and are responsible for maintaining your own account security.

11. Children's Privacy

Sooper is not intended for children under the age of 18. We do not knowingly collect personal data from anyone under this age. If you believe a minor is using Sooper, please contact us immediately.

12. Updates to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify users via the platform or email. Continued use of Sooper after updates means you accept the changes.