Refund Policy

1. Platform Role and Payment Processing

Sooper is a software-as-a-service (SaaS) platform that enables creators and businesses ("Creators") to sell memberships and digital services to their audiences ("Members"). Sooper does not sell memberships or services directly and is not a party to any financial agreement between a Creator and a Member.

All payments are processed via Stripe. When a Member makes a payment, Sooper takes a service/application fee and the remaining amount is transferred directly to the Creator's Stripe account. Sooper does not hold, manage, or refund Creator funds.

2. Refunds for Memberships and Services

Since Creators are the sellers of memberships and content, all refund requests must be directed to the Creator or business you subscribed to.

Each Creator may have their own refund policy. Sooper does not mandate how Creators handle refunds and does not issue refunds on their behalf.

3. Creator Responsibilities

Creators are responsible for:

• Defining and communicating their own refund policies to Members
• Handling refund requests promptly and professionally
• Ensuring fair treatment and resolution of payment disputes

Creators are also responsible for maintaining a positive Stripe account balance. If a Creator's Stripe account goes negative due to refunds, chargebacks, or penalties, Sooper reserves the right to recover those amounts from the Creator's linked bank account.

4. Disputes and Chargebacks

If a Member disputes a transaction or initiates a chargeback:

• The dispute is handled directly through Stripe's process
• Sooper may assist with documentation but is not liable for the outcome
• Creators must respond to Stripe's dispute resolution requests in a timely manner

5. Platform Access Fees

Payments made to Sooper for any direct services we provide (e.g. onboarding, consulting, or setup fees) are non-refundable, unless otherwise stated in a written agreement.

6. Technical Errors

If a Member believes they were charged in error (e.g. duplicate charge or technical fault), they should:

• Contact the Creator first if it relates to a membership
• Contact Sooper support at [email protected] for issues related to platform functionality

7. Abuse of the Refund System

Any attempt to abuse the refund or dispute process — including fraudulent chargebacks — may result in account suspension or termination.

8. Policy Updates

We may update this Refund Policy from time to time. Material updates will be communicated via email or in-app notification. Continued use of Sooper constitutes acceptance of the updated terms.