Legal

Sooper Terms of Service

Effective date: 19 May 2026

Contact: [email protected]

These Terms of Service apply to your use of the Sooper platform, website, applications, tools, services, communities, content hosting, messaging, payment features and related services. By creating an account, creating a community, uploading content, subscribing to a membership, purchasing a product or service, accessing Creator content, sending messages, or otherwise using Sooper, you confirm that you have read, understood and agree to these Terms. If you do not agree to these Terms, you must not use Sooper.

1. About Sooper

Sooper is a software-as-a-service platform that helps creators, coaches, businesses and professionals run online memberships, communities, content, digital products, coaching, events and related services.

Sooper provides technical tools for hosting content, managing memberships, displaying offers, messaging members, building communities and processing payments through third-party payment providers.

Sooper is not the seller, provider or guarantor of any Creator's memberships, content, coaching, services, products, community benefits or results. Creators are responsible for what they sell, publish, promise, deliver and charge for.

Unless stated otherwise, any commercial relationship, sale, subscription, refund request, service issue or dispute between a Creator and a Member is between those parties, not Sooper.


2. Key Definitions

In these Terms:

  • Sooper, we, us or our means Sooper and the operator of the Sooper platform.
  • Platform means the Sooper website, applications, software, tools, communities, payment features, messaging features, hosting services and related services.
  • Creator means any person, business or organisation that creates, manages or operates a community, membership, content page, product, coaching offer, event, service or business on Sooper.
  • Member means any person who joins, follows, subscribes to, purchases from, accesses or interacts with a Creator's community, content, membership, product, event or service on Sooper.
  • User means any Creator, Member, visitor, account holder or other person using Sooper.
  • Content means any video, audio, image, article, post, comment, message, file, product, download, course, tutorial, community material, text, link or other material uploaded, published, shared, sold, sent or accessed through Sooper.
  • Consumer means an individual acting mainly outside their trade, business, craft or profession. Business User means a person, company, organisation, sole trader or professional acting for business purposes.

3. Sooper's Role as Platform Provider

Sooper acts as a platform and technical service provider. We help Creators display, manage and monetise their own businesses, communities, memberships, content, products and services.

Sooper is not responsible for the quality, accuracy, legality, availability or fulfilment of Creator content, memberships, products, services, coaching, events or offers.

Sooper is not responsible for whether a Creator delivers what they promised, the outcome of coaching or education, a Creator's refund decisions, a Creator's tax or legal obligations, or disputes between Creators and Members.

Creators remain fully responsible for their own business activity on and through Sooper.


4. Business Users and Consumers

Some Members use Sooper as consumers. Others use Sooper for business, professional or commercial purposes. Certain legal rights, including some cancellation and consumer protection rights, only apply to Consumers.

If you use Sooper, join a community or purchase from a Creator for business purposes, you agree that consumer-only protections may not apply to you to the extent permitted by law.

Nothing in these Terms removes any mandatory rights that Consumers have under applicable law.


5. Eligibility, Age and Verification

You must be at least 18 years old to use Sooper.

By using Sooper, you confirm that you are at least 18 years old, the information you provide is accurate and up to date, you have authority to act on behalf of any business you represent, and your use of Sooper will comply with these Terms and all applicable laws.

Sooper is not intended for children or anyone under 18. You must not create an account, purchase a membership, join a community or access Creator content if you are under 18.

Creators may be required to verify their identity, age, business details, address, ownership, payment account, tax details, bank details, beneficial owners or other information requested by Sooper, Stripe or another payment provider.

Sooper may refuse, suspend, restrict or terminate accounts where information is false, misleading, incomplete, unverifiable, unlawful or creates legal, payment, safety or reputational risk.


6. Creator Responsibilities

Creators are responsible for their own communities, content, memberships, products, services, coaching, events, offers, communications and customer relationships.

Creators must clearly explain what Members will receive before taking payment, provide accurate pricing, billing, renewal and cancellation information, honour advertised benefits, comply with applicable laws, provide reasonable support, and handle refund requests, chargebacks, disputes and complaints relating to their own offers.

Creators must ensure they have the rights to upload, publish, sell or share all Content they place on Sooper, and must only use Member data for legitimate purposes connected with operating their community or business.

Creators must not mislead Members, make unfair claims, hide material terms, abuse payments, misuse data, infringe third-party rights or use Sooper for unlawful activity.

Creators should maintain their own clear terms, refund policy, privacy information and community rules where appropriate. Sooper may provide tools or templates, but Creators remain responsible for making sure their own business terms are suitable and lawful.


7. Member Responsibilities

Members are responsible for understanding what they are buying or subscribing to before making payment.

Members understand that memberships, products, coaching, services, events and benefits are provided by the relevant Creator, not Sooper. Sooper does not guarantee the quality, availability, accuracy, outcome or value of any Creator offer.

Members understand that subscription payments may renew automatically unless cancelled, cancellation does not automatically entitle a Member to a refund unless required by law or agreed by the Creator, and Creator content must not be copied, leaked, resold or shared outside the permissions given by the Creator or Sooper.

Members must use Sooper respectfully and lawfully. Members must not harass Creators or other Members, abuse direct messages, spam communities, scrape content, bypass access controls, impersonate others, make fraudulent claims, misuse payments or use Sooper to threaten, exploit or mislead anyone.


8. Consumer Cooling-Off and Digital Content Cancellation Rights

Where a Member is a Consumer, they may have a statutory right to cancel certain online purchases within 14 days under applicable consumer law.

Digital memberships, digital content, online communities, downloadable products, video access, coaching access and other digital services may be made available immediately after purchase. By purchasing or subscribing through Sooper and accessing the relevant digital content, community, membership, download, product, coaching area or service, the Member requests immediate access and acknowledges that this may affect, reduce or remove any statutory cooling-off right to the extent permitted by law.

Where a cooling-off right applies and has not been lost or reduced by immediate access, the Creator is responsible for handling cancellation requests, refunds and any proportionate charges in accordance with applicable law.

Creators must not use Sooper to avoid consumer cancellation rights where those rights apply. Creators are responsible for clearly explaining any cancellation, refund, trial, digital access and immediate-access terms that apply to their own offer.

Nothing in these Terms removes mandatory consumer rights that cannot legally be excluded.


9. Free Trials, Discounts and Promotional Pricing

Creators may offer free trials, introductory pricing, discount codes, promotional prices or limited-time offers where the Platform supports this.

Creators are responsible for clearly explaining the price, trial length, renewal date, renewal price, billing frequency, cancellation requirements and any limits or conditions attached to the offer.

Members understand that a free trial, discount or introductory offer may convert into a paid subscription unless cancelled before the trial or promotional period ends. The renewal price may be higher than the introductory price if this was clearly shown before purchase.

Sooper may restrict, remove or refuse promotional offers where we reasonably believe they are misleading, unlawful, abusive, technically unsafe, harmful to Members or damaging to the Platform.


10. Account Sharing, Password Sharing and Unauthorised Access

Each Sooper account and membership subscription is for the named account holder only, unless Sooper or the relevant Creator has expressly allowed shared, team or business access in writing.

Users must not share usernames, passwords, login links or authentication details; allow another person to access a paid membership through their account; resell, transfer, lend or commercially exploit access to a Sooper account; use one subscription for multiple people without permission; use another person's account without permission; or create fake, duplicate or misleading accounts to bypass access restrictions, bans, payment requirements or usage limits.

Sooper may monitor account activity to protect Creators, Members and the Platform. This may include reviewing unusual login patterns, simultaneous sessions, repeated access from different locations, excessive device usage, suspicious IP activity, abnormal usage behaviour or other signs that an account is being shared, resold, compromised or misused.

Where Sooper reasonably believes an account is being shared, accessed by unauthorised users, used to bypass paid access, used to leak content, resold, compromised or otherwise misused, Sooper may require a password reset, limit active sessions, restrict devices, remove access to memberships or communities, suspend or terminate the account, block future access to Sooper, withhold or refuse refunds where permitted by law, and notify the relevant Creator, business or community owner.

Where Sooper notifies a Creator, business or community owner of suspected account sharing, unauthorised access, subscription misuse, content leaking or other misuse, that Creator, business or community owner may cancel, restrict, suspend or remove the Member's subscription or access in accordance with these Terms, their own community terms and applicable law.

Sooper is not responsible for loss or damage caused by a User failing to keep login details secure.


11. Payments, Subscriptions and Platform Fees

Sooper uses third-party payment providers, including Stripe, to process payments.

When a Member pays for a Creator's membership, product, service, event or offer, payment is processed through the payment provider. Sooper may deduct an application fee, platform fee or other applicable charge before the remaining funds are paid to the Creator's connected payment account.

Sooper does not hold, manage or control Creator revenue in the way a bank or escrow provider would. Creators are responsible for their own revenue, customer relationships, taxes, refunds, disputes and service delivery.

Creators agree that they are responsible for all taxes, accounting, VAT, sales tax, income reporting and legal obligations relating to their revenue. Creators are also responsible for refund requests, chargebacks, disputes, reversals, failed payments, payment errors and customer complaints connected with their offers.

Sooper may deduct or recover platform fees, application fees, chargeback costs, dispute fees, payment provider fees, refunds, negative balances, penalties, administrative costs or other amounts owed to Sooper where permitted.

Members understand that subscription payments may renew automatically unless cancelled before the renewal date. Members are responsible for cancelling subscriptions they no longer wish to keep.

Cancelling a subscription stops future renewals but does not automatically refund previous payments, unless required by law or agreed by the Creator. Access may continue until the end of the paid billing period unless the Creator's terms state otherwise or access is removed for breach of these Terms.

Sooper may change its platform fees, application fees, pricing, billing model, payment features or available plans. Where a change materially affects existing Creators, Sooper will provide at least 30 days' notice where reasonably practicable, unless the change is required sooner for legal, tax, payment provider, security, operational or compliance reasons.


12. Stripe Connect, Verification, Payouts and Payment Provider Holds

Creators may need to create, connect, verify and maintain a Stripe account or another supported payment provider account to receive payments through Sooper.

Payment providers may require identity checks, age checks, business verification, beneficial ownership information, bank account checks, tax information, sanctions screening, risk reviews, KYC/KYB checks or other onboarding requirements.

Sooper is not responsible if Stripe or another payment provider refuses to onboard a Creator, delays onboarding, pauses payouts, holds funds, requests more information, reverses payments, restricts an account, closes an account, applies reserves, changes payout schedules or refuses to process certain transactions.

Payout timing is controlled by the payment provider and may vary based on country, account status, verification status, risk checks, currency, bank processing times, disputes, chargebacks, reserves, holidays or payment provider rules.

Creators must keep their payment provider account in good standing. If a Creator's payment account is restricted, unverified, suspended or closed, Sooper may restrict sales, memberships, payouts, access to features or the Creator's account until the issue is resolved.


13. Refunds, Chargebacks and Disputes

Creators are responsible for setting, explaining and honouring their own refund policies, provided those policies comply with applicable law.

Sooper may provide the technical tools to process refunds through the payment provider, but the Creator remains responsible for refund decisions, refund costs, chargebacks, payment disputes and customer service relating to their own memberships, products, services, events and content.

If a Member raises a dispute, chargeback, payment reversal or complaint connected to a Creator's community, content, product, service, coaching, event or membership, the Creator is responsible for the disputed amount and any associated payment provider fees, penalties, negative balances and administrative costs, unless Sooper decides otherwise.

Sooper may intervene in payment disputes where necessary to protect the Platform, comply with law, comply with payment provider requirements, prevent abuse or reduce risk to Members, Creators or Sooper.


14. Co-Creators and Payment Splits

Sooper may allow Creators to add Co-Creators, collaborators, team members or revenue split arrangements.

Creators are responsible for ensuring that any Co-Creator or payment split arrangement is lawful, accurate and properly agreed between the relevant parties.

Sooper is not responsible for verifying private agreements between Creators and Co-Creators, resolving disputes between collaborators, calculating or advising on tax, employment, contractor, partnership or accounting obligations, or determining ownership of content, revenue or business assets between collaborators.

Creators and Co-Creators must not use Sooper for money laundering, fraud, tax evasion, sanctions avoidance, artificial payment movement or any unlawful financial activity.

Sooper may suspend, remove, reverse or restrict payment split features, Creator accounts, Co-Creator access or communities where we reasonably suspect financial abuse, legal risk, regulatory risk, payment provider risk or breach of these Terms.


15. Content Ownership and Licence to Sooper

Users keep ownership of the Content they upload to Sooper, subject to any rights they grant to others.

Sooper does not claim ownership of Creator or Member Content. However, by uploading, posting, sending, displaying or sharing Content through Sooper, you grant Sooper a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, process, display, distribute, transmit, resize, encode, optimise, moderate, promote, secure and otherwise use that Content only for purposes connected with operating, providing, improving, protecting and promoting the Sooper Platform and related services.

This licence allows Sooper to make the Platform work. It does not give Sooper ownership of your Content or the right to sell Creator Content independently outside the Platform.

Users represent and warrant that they have all rights, licences, permissions and consents needed to upload, publish, sell, share or use their Content on Sooper.

Users must not upload, publish, sell or share Content that infringes copyright, trademarks, privacy rights, publicity rights, confidential information, contractual rights or any other third-party rights.

Users agree to indemnify Sooper for claims, losses, damages, legal costs or liabilities arising from Content they upload, publish, sell or share through the Platform.


16. Public Content, Search Engines and AI Discoverability

Sooper may allow Creators to make certain pages, posts, products, profiles, descriptions, media, community areas or content publicly visible and discoverable through search engines, social sharing, links, browsing, indexing or AI search tools.

Creators are responsible for choosing which content is public, private, restricted, hidden, paid, free, shareable or intended to be discoverable.

Sooper does not guarantee that any content will be indexed, ranked, displayed, removed or updated by Google, AI search tools, social platforms or other third-party services.

If a Creator makes content public, it may be viewed, linked to, indexed, cached, summarised or referenced by third parties outside Sooper's control. Removing content from Sooper may not immediately remove it from search engines, AI tools, browser caches, social media previews or third-party websites.

Creators should not publish Content publicly if they do not have the right to share it or do not want it discoverable outside a restricted membership area.


17. AI Tools, Scraping and Machine Learning Use

Users must not use Sooper, Creator Content, Member data, community messages, comments, videos, downloads or other Platform materials to train, fine-tune, develop, test, scrape, benchmark, prompt, populate or improve artificial intelligence systems, machine learning models, datasets, bots, agents or automated tools without express written permission from Sooper and, where relevant, the applicable Creator or rights holder.

Users must not use bots, crawlers, scrapers, browser automation, bulk download tools, screen-recording systems, data extraction tools or AI agents to copy, harvest, monitor, summarise, replicate, republish or commercially exploit Sooper content, Creator Content or Member data.

Sooper may block, rate-limit, suspend or terminate accounts, devices, IP addresses, API access or other access methods where we reasonably suspect automated scraping, AI misuse, unauthorised data extraction or misuse of Creator Content.


18. Prohibited Content and Acceptable Use

Sooper is for lawful, professional and legitimate business use.

Users must not use Sooper to upload, publish, sell, promote, link to, message, distribute or encourage:

  • pornographic, sexually explicit or OnlyFans-style adult content;
  • child sexual abuse material or any sexual content involving minors;
  • non-consensual intimate images or sexual exploitation;
  • illegal, fraudulent, deceptive or misleading content;
  • scams, pyramid schemes, fake investment opportunities or unlawful financial promotions;
  • hate speech, harassment, threats, intimidation or abuse;
  • terrorist, extremist or violent content;
  • content encouraging self-harm, suicide, eating disorders or serious harm;
  • intellectual property infringement;
  • malware, viruses, spyware, phishing or harmful code;
  • spam or mass messaging abuse;
  • doxxing or stalking;
  • unlawful regulated goods or services;
  • illegal drugs, weapons, counterfeit goods or unlawful products;
  • political campaigning, election manipulation or unlawful political advertising; or
  • content that creates legal, regulatory, payment provider, security or reputational risk for Sooper.

Sooper may update its acceptable use rules from time to time. Users are responsible for making sure their use of the Platform remains compliant.


19. No Copying, Leaking, Scraping or Redistribution

Users must not copy, download, screen-record, scrape, reproduce, redistribute, resell, leak, publish, mirror, archive, commercially exploit or otherwise misuse Creator Content unless expressly permitted by the Creator or Sooper.

This includes paid content, private posts, videos, articles, downloads, chat messages, member-only materials, coaching materials, community resources and any other restricted Content.

Users must not bypass, disable or interfere with access controls, paywalls, permissions, membership tiers, technical restrictions, download limits, security features or platform protections.

Sooper may suspend or terminate accounts, restrict access, block devices, remove content, notify Creators, preserve evidence or take legal action where we reasonably believe Content has been copied, leaked, scraped, redistributed or accessed without permission.


20. Messaging, Communities and Member Conduct

Sooper may provide community chat, direct messaging, comments, replies, mentions, notifications, inbox tools and other communication features.

Users must use these features respectfully and lawfully.

Users must not harass, threaten, abuse, intimidate or exploit others; send spam or repeated unwanted messages; impersonate another person, Creator, business or Sooper representative; send harmful files, phishing links, malware or scams; use communities or messages to bypass payment, sell outside permissions or avoid platform rules; scrape or export Member data without permission; share private messages publicly without lawful reason or consent; or interfere with another User's use of the Platform.

Creators may set additional community rules for their own communities, provided those rules do not conflict with these Terms or applicable law.

Sooper may review, restrict, remove or report messages, communities or accounts where necessary to enforce these Terms, protect Users, comply with law or reduce risk.


21. Online Safety, Reporting and Complaints

Sooper may operate user-to-user features, including communities, comments, direct messages and member interaction. Where the Online Safety Act 2023 or related rules apply to Sooper, Sooper may take proportionate steps to assess, manage and reduce the risk of illegal content and harmful misuse on the Platform.

Users must not use Sooper to create, upload, share, promote, message, link to or encourage illegal content or activity, including illegal hate, harassment, threats, terrorism, child sexual abuse material, intimate image abuse, fraud, unlawful financial promotions, illegal drugs, weapons, human trafficking, extreme pornography, sexual exploitation, unlawful immigration activity, encouraging suicide or any other illegal content category relevant to the Platform.

Users may report illegal, harmful, abusive, infringing or policy-breaking content by using Sooper's reporting tools where available or by contacting [email protected].

Sooper may review reports and take action where appropriate, including removing content, restricting access, suspending accounts, preserving evidence, contacting payment providers, notifying affected parties, or reporting matters to law enforcement, regulators or other authorities.

Where appropriate, Users may contact [email protected] to request a review of a moderation decision. Sooper may consider reasonable appeals but is not required to reverse safety, legal, payment or policy decisions.


22. Moderation and Content Removal

Sooper may moderate, review, restrict, remove, disable, hide or refuse Content, accounts, communities, messages, products or memberships at any time where we reasonably believe this is necessary.

This may include situations involving breach of these Terms, illegal or harmful content, intellectual property complaints, payment abuse or fraud, security risks, account sharing or unauthorised access, harassment or abusive behaviour, regulatory or legal requirements, payment provider requirements, or risk to Sooper's reputation, systems, Creators, Members or third parties.

Where appropriate, Sooper may provide notice or an opportunity to respond. However, Sooper may act immediately and without prior notice where immediate action is needed to protect Users, Creators, Members, Sooper, third parties, payment systems, legal compliance or Platform security.


23. Copyright and Intellectual Property Complaints

If you believe Content on Sooper infringes your copyright or other intellectual property rights, contact [email protected] with:

  • your name and contact details,
  • a description of the protected work,
  • the location or URL of the allegedly infringing material,
  • a statement that you believe in good faith that the use is not authorised,
  • a statement that the information you provide is accurate, and
  • your physical or electronic signature.

Sooper may remove or disable access to allegedly infringing material and may suspend or terminate repeat infringers.

If your Content has been removed in error, you may contact Sooper with a counter-notice explaining why you believe the removal was incorrect.

Sooper is not responsible for Content uploaded by Users but will respond to valid intellectual property complaints where required.


24. Data, Privacy and Security

Sooper's collection, use, storage and sharing of personal data is explained in our Privacy Policy.

By using Sooper, you understand that personal data may be processed for account creation and management, membership access, payments and billing, fraud prevention, platform security, account-sharing detection, analytics and product improvement, customer support, moderation, legal and regulatory compliance, and communication between Creators and Members.

Members understand that Creators may be able to view information needed to manage their community and customer relationship, including name, email address, membership tier, purchases, access rights, subscription status, cancellation status, messages, comments and engagement with Creator content.

Creators must only use Member data for legitimate purposes connected with operating their community or business. Creators must not sell, misuse, unlawfully export, spam or unlawfully process Member data.

Users are responsible for keeping their account details secure. Sooper is not liable for loss or damage caused by weak passwords, shared login details, compromised accounts or failure to follow reasonable security practices.


25. Data Hosting and Backups

Sooper may host Content, account data, community data, messages, files and related information using third-party infrastructure providers.

Users are responsible for keeping their own backups of important Content, business records, customer records, financial records and other materials.

Sooper will take reasonable steps to operate and protect the Platform but does not guarantee that Content or data will never be lost, corrupted, deleted, delayed, unavailable or affected by technical issues.

Sooper is not liable for loss of data, loss of business records, loss of Content, loss of revenue or interruption caused by technical errors, outages, third-party failures, User error, account breaches or events outside our reasonable control.


26. Accessibility

Sooper aims to make the Platform usable and accessible where reasonably practicable.

Because Sooper hosts Creator-generated content, Creators are responsible for making their own Content, descriptions, videos, downloads, products and services accessible where required by law or appropriate for their audience.

Sooper may update, adjust or remove features to improve accessibility, usability, compliance or platform quality. Users can report accessibility issues to [email protected] or through available support channels.


27. Third-Party Services

Sooper may rely on third-party services, platforms and providers, including payment processors, hosting providers, analytics providers, communication tools, video infrastructure, email providers and other technical suppliers.

Examples may include Stripe, AWS and other service providers.

Sooper is not responsible for outages, errors, delays, restrictions, declined payments, account holds, verification requests, compliance reviews, service interruptions, pricing changes or failures caused by third-party providers.

Your use of third-party services may also be subject to those providers' own terms, policies and requirements.


28. Platform Availability and Changes

Sooper is provided on an as is and as available basis.

We aim to provide a reliable service, but we do not guarantee uninterrupted, error-free, secure or permanent access to the Platform or any feature.

Sooper may update, improve, alter, restrict, suspend, remove, replace or discontinue any part of the Platform at any time. This may include features, pricing, payment flows, membership tools, messaging features, public pages, analytics, integrations, content tools or availability in certain regions.

Where a material Platform change has a significant negative effect on existing paid Creator plans, Sooper will aim to provide at least 30 days' notice where reasonably practicable, unless earlier action is required for security, legal, compliance, payment provider, operational or technical reasons.

Sooper is not liable for loss, inconvenience or business impact caused by Platform changes, downtime, maintenance, technical issues or discontinued features.


29. No Guarantee of Results

Sooper does not guarantee traffic, income, sales, member growth, engagement, ranking, visibility, conversion rates, search performance, AI search discovery, business success, educational outcomes, coaching outcomes or any other result.

Any results achieved through Sooper depend on many factors outside Sooper's control, including the Creator's own offer, content, pricing, audience, marketing, customer service, reputation and business activity.

Creators must not make misleading claims about likely outcomes, earnings, transformations, results or benefits.

Members should make their own judgement before purchasing any membership, product, coaching, service, event or offer from a Creator.


30. Taxes, Legal Compliance and Regulated Activity

Creators are responsible for understanding and complying with all laws, taxes, regulations, licences, permissions and professional obligations that apply to their business, location, customers, content, services and products.

This may include rules relating to VAT, sales tax, consumer law, financial promotions, professional advice, health claims, education, events, digital services, advertising, employment, contractors, privacy, intellectual property and sector-specific regulation.

Sooper does not provide legal, tax, accounting, financial, medical, professional or regulatory advice.

Users must not use Sooper in a way that breaches laws, sanctions, export controls, embargoes, payment provider rules or regulatory restrictions.


31. Export, Sanctions and Restricted Countries

Users must not use Sooper in breach of UK, EU, US or international sanctions, export control laws, embargoes or restrictions.

Users must not use Sooper if they are located in, organised under the laws of, ordinarily resident in, or acting on behalf of any country, organisation or person subject to sanctions or restrictions that prohibit use of the Platform.

Sooper may restrict, suspend or terminate accounts, payments, payouts, communities or access where required by law, payment providers, sanctions rules, export controls or risk controls.


32. Suspension and Termination

Sooper may suspend, restrict or terminate accounts, communities, Content, memberships, payment features, payouts or access where we reasonably believe there has been breach of these Terms, unlawful activity, payment abuse, fraud, excessive disputes or chargebacks, account sharing or unauthorised access, misuse of Creator Content, harassment, intellectual property infringement, security risk, false account information, regulatory risk, tax risk, sanctions risk, payment provider risk or reputational risk.

Where appropriate, Sooper may provide notice or an opportunity to respond. However, we may act immediately and without prior notice where needed to protect Users, Creators, Members, Sooper, third parties, payment systems, legal compliance or Platform security.

If your account is terminated, you must stop using Sooper. You may lose access to Content, communities, messages, memberships, purchases, analytics, customer records or other account features.

Termination does not remove obligations that arose before termination, including payment obligations, refund responsibilities, tax responsibilities, dispute liabilities, confidentiality obligations, intellectual property obligations and indemnity obligations.


33. Indemnity

You agree to indemnify and hold harmless Sooper, its founders, directors, employees, contractors, partners, suppliers and affiliates from and against any claims, losses, damages, liabilities, costs, legal fees, regulatory issues, payment provider actions or expenses arising from your use of Sooper, your Content, your community, membership, product, service, coaching, event or offer, your breach of these Terms, your breach of law or regulation, your infringement of third-party rights, your misuse of Member data, disputes between you and another User, refunds, chargebacks, payment disputes or negative balances connected with your activity, or your fraud, negligence, misconduct or unlawful activity.


34. Limitation of Liability

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the fullest extent permitted by law, Sooper will not be liable for indirect, consequential, incidental or special losses; loss of profit, revenue, sales, business, opportunity, goodwill or reputation; loss of data, Content, customers, followers, subscribers or community access; interruption, downtime, errors, bugs or unavailable features; Creator behaviour, Member behaviour or User disputes; payment provider issues, declined payments, account holds, chargebacks or payout delays; third-party service failures; search engine, social media or AI search visibility; or unauthorised account access caused by User error or shared credentials.

Sooper's total liability for any claim arising out of or relating to the Platform will be limited to the greater of the amount of platform fees actually paid to Sooper by the affected User in the three months before the claim arose, or £100.

This limitation applies whether the claim is based on contract, tort, negligence, breach of statutory duty or otherwise, to the fullest extent permitted by law.


35. Alternative Dispute Resolution

If a dispute arises, Users should first contact Sooper at [email protected] so we can try to resolve the issue directly.

If you are a Consumer and we are unable to resolve your complaint, we will provide information about any relevant certified alternative dispute resolution provider where required by law.

Sooper is not currently required to use a specific ADR provider for general platform disputes and does not commit to using ADR unless required by law or agreed by Sooper in writing.

This does not affect any right you may have to bring proceedings in court.


36. Force Majeure

Sooper will not be liable for any failure or delay caused by events outside our reasonable control, including natural disasters, war, terrorism, civil unrest, pandemics, strikes, labour disputes, internet outages, cyberattacks, power failures, payment provider issues, cloud provider outages, regulatory changes, government action, sanctions, supply chain disruption or other events beyond our control.


37. Changes to These Terms

Sooper may update these Terms from time to time.

Where changes are material, we will take reasonable steps to notify Users, such as by email, in-app notice or posting the updated Terms on the Platform. For material changes that significantly affect existing paid Creator plans, Sooper will aim to provide at least 30 days' notice where reasonably practicable, unless earlier changes are required for legal, tax, security, payment provider, operational or compliance reasons.

Your continued use of Sooper after updated Terms take effect means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using Sooper.


38. Severability

If any part of these Terms is found to be invalid, unlawful or unenforceable, that part will be treated as changed or removed to the minimum extent necessary, and the rest of the Terms will remain valid and enforceable.


39. Survival

Any sections that by their nature should continue after termination will continue to apply after your account, subscription, community or use of Sooper ends.

This includes sections dealing with payments owed, refunds, disputes, chargebacks, taxes, content rights, public content, AI use, prohibited use, data responsibilities, confidentiality, liability limits, indemnity, dispute resolution, governing law and any other obligations intended to survive termination.


40. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have exclusive jurisdiction over disputes arising out of or relating to these Terms or your use of Sooper, except where applicable consumer law requires otherwise.


41. Contact

If you have any questions about these Terms, contact [email protected].

Sooper Limited

14 Brow Cottages, Hove Edge, HD6 2PJ

Email: [email protected]

© 2026 Sooper. All rights reserved.