Inbox
Private one-to-one messages with your members, and a perk that sells your higher tiers.
Here's my plan for next month, could you take a look?
Great start. Move the launch a week later and give yourself a buffer for feedback.
JIllustration with sample data
Direct messages live in the chat panel, next to your channels. Members message you and your team, and you can reach any follower or subscriber, with files, voice notes and reactions.
You decide who can start a conversation: turn messaging on for the tiers you choose, and for your free followers if you like. Members without it see which tiers include it, so direct access to you becomes a reason to upgrade.
Every service order gets its own message thread, so questions about a booking or a commission stay with the order. Your whole team shares the thread, and buyers get an email when you reply.
A music coach includes direct messages in the £30 tier. A member sends a question with an audio file, and the coach answers with a voice note.
Direct access as a perk
Allow direct messages for the tiers you choose, and decide whether followers can message you.
Reach out any time
You and your team can message any follower or subscriber, and they can always reply.
Threads for orders
Every service order has its own thread, with up to five files per message, shared by your whole team.
Know who you're talking to
See in the conversation when a member's payment is overdue or when they are cancelling, while there is still time to keep them.
Never miss a message
New messages arrive as push notifications, and an email reminds people about unread ones.
Personal by design
Every conversation runs between a member and your team, so it stays about you and them.
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