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Sharing all new developments, updates and helpful information about SOOPER here. SOOPER is a community-first membership platform that helps creators, coaches, and businesses run paid communities, content, and coaching in one place. Designed to support paid o ... Read more
4 months ago
Learn how Sooper handles payments using Stripe, including automated subscriptions, smart payment retries, failed payment recovery, access restrictions, tax handling, and one-off product sales for creators.
Sooper uses Stripe as its payment processor.
Stripe is a globally trusted payments platform built specifically for online businesses, subscriptions, and digital services.
All payments run through your own Stripe account.
Payments go directly to you.
Funds are paid into your Stripe account
You have full visibility and control
Sooper never holds, delays, or touches your money
This means transparent payouts and no platform risk.
Subscriptions are fully automated.
Stripe handles:
Monthly and yearly billing
Subscription renewals
Upgrades and downgrades
Proration when plans change
Cancellations
You don’t need to manually manage any of this.
Sooper uses smart retries automatically.
This means:
Failed payments are retried at optimised times
Cards are retried intelligently based on Stripe’s network data
Many failed payments recover without the member doing anything
This reduces churn caused by expired cards or temporary issues.
No.
We manage:
Retry logic
Payment recovery
Billing status updates
Sooper automatically syncs access based on payment status, so there’s no admin work.
Sooper applies automatic access restrictions.
If a payment becomes overdue:
Access to content is paused
Members fall back to ‘follower’
As soon as payment succeeds, access is automatically restored.
No manual removal or re-adding members.
Yes.
Members can:
Update payment methods
Replace expired cards
Manage billing details
Switch plans
This reduces support requests and keeps subscriptions active.
Yes.
Stripe handles:
Immediate upgrades
Downgrades at the correct billing point
Prorated charges where applicable
Sooper updates access instantly based on the member’s plan.
You can:
Offer monthly plans
Offer yearly plans (coming soon)
Many creators use yearly plans to improve retention and cash flow.
Yes.
With Sooper’s shop, you can sell:
One-off tutorials
Files and downloads
Services
1-to-1 sessions
Coaching packages
These run through Stripe alongside memberships, all in one system.
Yes.
Stripe supports:
VAT and sales tax management
Location-based tax calculation
Tax reporting and compliance
Threshold reports
If you need to account for VAT or Sales tax - you need to set up tax accounting in your dashboard.
Yes.
By choosing the cancel a members subscription immediately will automatically prorate a refund. The money can be expected in the customers bank between 1 - 5 working days.
No.
Connecting Stripe takes a few minutes:
No technical knowledge required
Guided setup
Works immediately once connected
After that, subscriptions and payments run automatically.
No.
You can:
Set up your page
Create tiers
Upload content
Then connect Stripe when you’re ready to start taking payments.
Asia-Pacific:
Australia, Hong Kong, Japan, Malaysia, New Zealand, Singapore, Thailand
Europe:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom
North America:
Canada, United States
Latin America:
Brazil, Mexico
Middle East:
United Arab Emirates
Using Stripe means:
Reliable payments
Better failed payment recovery
Automatic subscription handling
Proper tax compliance
Less admin work
It lets you focus on creating, not chasing payments.
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